Shipment Policy

Effective Date: March 4, 2025

At ULSUNIE, we strive to ensure that your orders are processed and delivered promptly. Our Shipment Policy outlines the shipping procedures, delivery times, and related costs. Please review this policy to understand the shipping process for your orders.

1. Shipping Methods and Rates

We offer a variety of shipping methods to accommodate your needs. The available options and rates will be presented at checkout based on your shipping address. Shipping costs are calculated based on factors such as:

  • Shipping method
  • Destination
  • Size and weight of the items in your order

Available Shipping Methods:

  • Standard Shipping: Estimated delivery time of 5-7 business days (depending on location).
  • Expedited Shipping: Estimated delivery time of 2-3 business days.
  • Express Shipping: Guaranteed next-day delivery for orders placed before 12 PM (local time) on weekdays.
  • International Shipping: Available to select countries (delivery times and rates vary).

2. Order Processing Time

  • Processing Time: All orders are typically processed within 1-2 business days after your order is placed. Please note that orders placed on weekends or holidays may require additional processing time.
  • Order Confirmation: Once your order is placed, you will receive an order confirmation email with details of your purchase.
  • Tracking Information: Once your order has shipped, you will receive a shipment confirmation email containing tracking information.

3. Shipping to P.O. Boxes and APO/FPO Addresses

We currently ship to P.O. Box addresses and APO/FPO addresses within the United States. However, some shipping carriers may have restrictions for these addresses, and delivery times may vary.

4. International Shipping

We do offer international shipping to select countries. The shipping time and cost for international orders vary depending on the destination.

  • International Shipping Fees: International shipping costs will be calculated at checkout based on the destination and size of the order.
  • Customs Duties and Taxes: For international shipments, the customer is responsible for any customs duties, taxes, or additional charges imposed by the destination country.

Please Note: ULSUNIE is not responsible for any delays or additional costs caused by customs processes or local regulations.

5. Shipping Delays

While we strive to meet the estimated delivery times, unforeseen circumstances such as weather conditions, high demand periods, or carrier delays may cause shipping delays. We are not responsible for delays caused by third-party carriers or external factors. We encourage customers to plan ahead and allow extra time for delivery during peak seasons like holidays.

If you experience any significant shipping delays, please reach out to our customer service team at info@ulsunie.com for assistance.

6. Shipping Restrictions

  • Hazardous Materials: Certain items may not be eligible for shipment due to safety regulations or carrier restrictions. If this applies to an item in your order, we will notify you and provide a suitable solution.
  • Address Accuracy: It is the customer’s responsibility to provide accurate and complete shipping information. ULSUNIE is not responsible for delays or undelivered packages due to incorrect or incomplete shipping addresses.

7. Lost or Damaged Shipments

If your package is lost or damaged during transit, please contact our customer service team immediately at info@ulsunie.com or call 901-333-8538. We will assist you in filing a claim with the shipping carrier or providing a replacement or refund, depending on the circumstances.

8. Delivery Confirmation

All shipments will require a delivery confirmation via tracking information. If you are not available to receive your package, it may be left with a neighbor or at a secure location, depending on the shipping carrier’s policy.

9. Customer Support

If you have any questions or concerns regarding shipping, tracking, or delivery, please don’t hesitate to contact us:

We are committed to providing you with the best shipping experience possible.

10. Changes to the Shipping Policy

ULSUNIE reserves the right to modify or update this Shipment Policy at any time. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically for any updates.